FAQs
How do cancellations and refunds work?
Full payment is required once we secure your date and time. A current credit/debit card is is required in order to secure your spot. Unfortunately there will be a $99 cancellation fee for all events cancelled by customers after payment has been received. Any event cancelled within 7 days of the event will receive no refund. If there is an emergency we will work together with you to reschedule.
How does parking work?
Our game truck requires at least 50 – 60 feet of fairly level ground in order for us to park safely. We try not to park in your driveway for safety and insurance reasons, however parking in front of our customer’s house normally works. If not we can always meet at the local park near your house to have the event.
Are food and beverages allowed inside the game truck?
Our mission is to deliver you the most personalized prestigious gaming experience possible. The quality of your experience depends on the cleanliness of our game truck so unfortunately, we don’t allow food or drink in our
game truck. Sticky fingers and controllers don’t mix well. If this is an adult party we are willing to make an exception.
How many people can play in the game truck at one time?
Our video game truck holds up to 23 players at once!
What about our privacy? Will you use pictures of us?
At AFK Mobile Arcade we only collect your personal information to make it easier to serve you. We do not trade, share, or sell any of your\personal information. As well as pictures if you agree to allow us to host your event we will use pictures taken as promotional material. You can always request that we don’t share any pictures upon booking.
What about inclement weather?
AFK Mobile Arcade is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, heavy snow or rain, very high winds, flooding etc,) we may (and reserve the right to) reschedule your service for safety. If the threat of these storms threatens your party and youare aware in advance (pending or anticipated ice/snow/rain/wind storm) please contact us to begin the rescheduling.
What about alcohol and drug use?
You may serve alcohol at an AFK Mobile Arcade event or party. However, we may, and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if behavior becomes unruly or disruptive. Drugs of any sort will not be tolerated in or around AFK Mobile Arcade equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.